Embedded Software Expert

Rolling Wireless is an international company with 20+ years of experience in developing cellular modems and software for automotive market. We are worldwide the largest 2nd Tier supplier of cellular modems to the automotive industry.

Working at Rolling Wireless is joining a multicultural team at a high-growth organization.

Position / Assignment Purpose


We are hiring a Software Engineer, She/He will be part of the Customer Success Engineering team.

This Software expert position involves providing Rolling Wireless product expertise, system integration knowledge, software design skills and troubleshooting capabilities to customers. The person will be responsible for helping to design Car OEMs and Tier 1’s telematics applications, providing SW support during the entire program duration and ensuring to the customer the best performances of their applications.


Key Accountabilities / Statement of Work


Customer Software System Integration:

  • Be the software (SW) technical expert in front of the customers during the integration phase of Rolling Wireless products, providing software design suggestion and analyzing the main issues faced during this phase
  • Work in close relationship with Customer’s R&D team
  • Troubleshooting support to ensure the customer application will be ready on schedule and with expected Quality level
  • Investigate issues reported by customers in close collaboration with RWS R&D SW engineers to make sure the most optimized solution will be provided to customers
  • Set pertinent reproduction scenarios of the behaviors reported by the customer to understand the potential issues with the design
  • Communicate investigation progress at regular intervals to the Customer and Customer Project Manager
  • Provide detailed explanations to the customer of what the problem was, and which solution has been implemented


Advanced Engineering:

  • Define PoC (Proof of Concepts) showcasing different capabilities of Rolling Wireless products and be the technical reference showcasing them in front of customers or Tech Events
  • Create application notes, videos and training material for guiding the customers on key features, subjects related to wireless technologies and Rolling Wireless SW solutions
  • Provide RWS product and SW system architecture knowledge participating in RFI/RFQ phases when discussing with new potential customers


Continuous improvement:

  • Based on project experience, update/create all relevant documentation to prevent customers facing similar issues in the future
  • Closely collaborate with internal R&D and Product marketing to improve product documentation and suggest changes/improvements in the different products proposed in Rolling Wireless portfolio


Required Education


  •  Knowledge in telecom system (2G, 3G, 4G and 5G) and telecom specificities (VolTE/VoNR , QoS, IMS, …)
  • Knowledge in security and vulnerability management logic of Linux systems
  • Knowledge in GNSS solution
  • Knowledge in WLAN solution
  • Knowledge in V2X solution
  • Knowledge in Bluetooth solution
  • Knowledge in eCall and NGeCall solutions


Required Skills and Competencies


Required Practical Skills:

  • Excellent problem-solving skills.
  • Very good writing and communication skills.
  • Ability to prioritize multiple customer requests.
  • Analytical and synthesis skills.
  • Proactively follow new cellular technologies’ trend and self-train on main subject in advance.

Required Behavioral Skills:

  • Foster and develop a positive working relationship with technical stakeholders in all involved projects
  • Empathic customer support approach : listen, understand, and help customers, respectfully handling high pressure escalation situations
  • Collaborative and teamwork approach

Location
California
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